Effective August 24, 2026

Privacy Policy

HomeMatch helps tenants find rental Matches. This policy explains the information Virtual Life, LLC, which operates HomeMatch, collects, how we use it, and how SMS phone numbers and payment details are handled.

Information We Collect

We collect account information such as email address and authentication identifiers, onboarding information such as phone number, SMS consent, consent time, consent source, SMS status, daily cap, and the tenant's Expectation, plus dashboard activity such as Matches and Candidates.

For SMS Notifications, we collect the phone number the tenant provides, whether SMS consent was granted, delivery and opt-out status from our messaging provider, and the Notification content needed to send rental Match updates.

For Credit purchases and Auto-reload payments, card details are entered on Stripe's payment form and are never received or stored by us. We store whatStripe returns and what a payment record needs: tenant account and payment record identifiers, processor name, a Stripe payment reference when available, the amount, currency, Credits bought, payment type, outcome, created and settlement timestamps, and the card brand and last four digits when returned so a tenant can recognize the payment method on file.

How We Use Information

We use this information to create and secure tenant accounts, match Listings to a tenant's Expectation, show Matches in the dashboard, send SMS Notifications when SMS consent is active, honor STOP and other opt-out signals, enforce daily caps, and maintain compliance records required by carriers.

Payment information is used to take payment for Credits, apply the Credits bought to the tenant's Credits held, issue refunds, detect and prevent fraudulent payments, and keep the financial records that tax law and payment-network rules require. We do not use payment information for marketing and we do not use it to build a profile of the tenant.

How We Share Information

Phone numbers are not sold. Phone numbers are not shared with third parties for marketing. We share information only with service providers that operate the app, such as hosting, authentication, database, analytics, SMS delivery, and payment providers, and only as needed for those services, compliance, security, or legal obligations.

Payment details are shared with Stripe, our payment processor, to take payment and issue refunds. Stripe handles that information as a controller in its own right under its own privacy policy, including for fraud prevention and for the anti-money-laundering checks the law requires of it. Stripe may in turn pass transaction details to card networks and issuing banks to settle a payment or resolve a dispute.

SMS Choices

Tenants can decline SMS consent and still use HomeMatch. A tenant who has consented can reply STOP to stop SMS Notifications or HELP for help. The dashboard remains available when SMS is declined or stopped.

Retention

We keep operational records only as long as needed for the app, compliance, security, and legal obligations. Raw Posts and Listings follow the retention windows defined for the service. Purchase and refund records are kept for as long as tax law and payment-network dispute rules require, which outlasts the account itself — closing an account does not erase them.

Contact

Questions about this policy, or about SMS or payment data handling, can be sent to: