Effective August 24, 2026

Terms and Conditions

These terms govern tenant access to HomeMatch, including the dashboard, Credits and payments, and optional SMS Notifications.

Who You Are Contracting With

HomeMatch is operated by Virtual Life, LLC, a Delaware limited liability company. These terms are an agreement between the tenant and Virtual Life, LLC, which is also the merchant of record for every payment made through HomeMatch. Our business address and contact address are at the foot of this page.

Service

HomeMatch watches rental inventory sources, derives Listings from Raw Posts, compares Listings with a tenant's Expectation, and surfaces Matches. The tenant is responsible for evaluating each Match and contacting any Poster directly.

No Lease Advice or Guarantees

HomeMatch does not verify every Raw Post, guarantee availability, negotiate with Posters, or make lease decisions for tenants. Matches are informational and may be incomplete, delayed, or inaccurate.

Credits and Payment

Delivering a Match costs one Credit. Credits are prepaid in United States dollars. Before any one-time checkout payment is authorized, the credits screen states the amount to be charged, the currency, and the number of Credits it buys; no one-time checkout charge is made without that confirmation. Credits are prepaid units for use inside HomeMatch only — they are not a deposit, are not transferable, have no cash value, and are not refundable. Credits do not expire.

Card payments are processed by Stripe. Card details are entered on Stripe's payment form; Virtual Life, LLC does not receive or store full card numbers. Prices are exclusive of any tax that applies to the tenant, which is added at payment where required.

Auto-reload is off unless a tenant turns it on. When a tenant switches Auto-reload on, the tenant authorizes HomeMatch to initiate merchant-initiated payments against the saved payment method on the tenant's behalf. Each Auto-reload payment is for $5.00, buys 250 Credits, and is initiated each time the tenant holds fewer than 50 Credits. The timing and frequency depend on how often Matches spend Credits; after a successful Auto-reload, no further Auto-reload payment is initiated unless Credits later fall below that threshold again. Turning off Auto-reload in Profile or on the credits screen stops future Auto-reload charges; switching it off does not reverse a charge already made. If a payment is declined, reversed, or charged back, HomeMatch may suspend delivery of Matches until the payment is settled.

Delivery

HomeMatch is a digital service; nothing is shipped. Credits are added to the tenant's account as soon as Stripe confirms the payment, normally within a few seconds. One Credit is then spent each time a Match is created for the tenant and shown on the dashboard; where SMS consent is active, that Match is also sent as an SMS Notification at no further cost. A tenant who does not see purchased Credits should contact info@homematchnews.com.

Refunds and Cancellation

Credits are not refundable. A purchase is final once Stripe confirms it, and Credits cannot be exchanged for money or transferred to another account. What a tenant keeps instead is time: Credits never expire, so unused Credits stay available for as long as the account is open. Credits spent on Matches already created are likewise not refundable, because the service they paid for has been performed.

There is no subscription and no cancellation fee. A tenant stops future charges by turning off automatic top-up in Profile, and stops using HomeMatch at any time by closing the account; closing an account gives up any Credits left on it. Nothing in this section limits rights a tenant has under applicable law.

Tenant Responsibilities

Tenants must be at least 18 years old and able to enter a binding contract. Tenants agree to provide accurate account, phone, and payment information, keep account access secure, use the service lawfully, and independently evaluate any Listing, Poster, lease, payment request, or housing opportunity before acting.

SMS Notifications

SMS Notifications are optional. Message frequency varies by matching activity, bounded by the tenant's daily cap — 20 messages per day by default, adjustable in tenant settings. Phase 1 sends one SMS per rental Match while SMS consent is active and the daily cap has not been reached. Message and data rates may apply.

Tenants may reply STOP to stop SMS Notifications and HELP for help. Consent to receive SMS Notifications is not a condition of using HomeMatch.

Limitation of Liability

To the extent the law allows, Virtual Life, LLC is not liable for indirect, incidental, or consequential loss, including a lease not secured or a Match not received, and total liability for any claim is limited to the amount the tenant paid HomeMatch in the twelve months before the claim arose.

Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Disputes that cannot be resolved by contacting us are subject to the exclusive jurisdiction of the state and federal courts sitting in Delaware.

Changes

We may update these terms as the service changes. Continued use of HomeMatch after an update means the tenant accepts the updated terms. Credits already bought are governed by the terms in force when they were bought.

Contact

Questions about these terms or a payment can be sent to: